AreYouGame.com - Helping You Find Fun Since 1998
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Frequently Asked Questions


How safe is it to order online?

How do I track an order I already placed?

How do I find a gift for a friend or relative?

How do I find a specific game or puzzle I want to order?

Do you deliver to international locations?

What forms of payment do you accept?

How do I report a problem with an order?

How do I ship a product to more than one location?

Can I provide a gift note on my gift order?

How can I contact you?

How safe is it to order online?
AreYouGame.com wants you to have the same confidence shopping online with us as you do with any other credit card purchase. That's why we use the most advanced Secure Sockets Layer (SSL) technology to encrypt information like your credit card number. SSL will encrypt your card number into a 128-character block that only our server can decode. SSL is supported by all major browsers including Microsoft Internet Explorer (2.1 and higher), Netscape Navigator (2.0 and higher) and American Online Browser (3.0 and higher). We are so confident of the safety of online purchases through our site that we guarantee it! If you are still uncomfortable ordering online, do not hesitate to contact us directly or use one of our alternate ordering methods listed in our Ordering section. If you have any questions regarding our security policies, please let us know at orders@areyougame.com.

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How do I track an order I already placed?
The day following the shipment of your order, we will e-mail you a shipping confirmation notice with the tracking number and website link to track the progress of your package. As a registered customer, you can also view the status of your order directly on our website. If you haven't received a shipping confirmation within three business days of placing your order, or if you notice a problem while tracking your order with the link we emailed you, please contact us immediately at: orders@areyougame.com or at our toll-free number: 1-800-471-0641.

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How do I find a gift for a friend or relative?
Use our Gift Finder! At the top of every page you'll find a gift button to help you find the right gift for any occasion. Simply click on the package and enter the age range, interest, and/or game type that match what you are trying to find. We'll do the rest. You can also check out the promotions we're offering or visit our "Familiar Favorites", a selection of games brimming with your favorite characters and themes. Look in our "Age Categories" where we've chosen games that we think best fit these particular age groups.

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How do I find a specific game or puzzle I want to order?
We offer a variety of ways to find the perfect item.

Games and Puzzles Catalog
If you want to see our entire catalog, click on any of the tabs at the top of the page (Games, Puzzles, Fun Stuff). From there, you can find board games, jigsaw puzzles, brain teasers, Colorforms®, and much more that are currently available on our website.

Familiar Favorites
Features games brimming with your favorite characters and themes.

Interests
If you are looking for games that test your skills, spark your creativity, and focus on subjects that interest you, then this is the area for you!

Ages
We invite you to take a look at some of the games we think best fit these particular age groups.

Key Word Search
If you still can't find what you want, enter what you're looking for in the Key Word Search and we'll show you what we've got. Select "Any Word" to find products containing any of the desired words in the title, manufacturer name, or descriptions of the product. Choose "All Words" to find products containing all of the selected words, or "Phrase" to find all products with an exact match.

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Do you deliver to international locations?
We do not currently ship to international addresses. You can order online from anywhere in the world, but you must have a U.S. delivery address. We do deliver to APO addresses.

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What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express for credit card payment. If you want to order by mail, you can also pay by money order in U.S. dollars.

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How do I report a problem with an order?
If you received wrong, incomplete, or damaged goods, please let us know immediately. We want to make sure that you get exactly what you ordered and that it is delivered properly. You can call us at 1-800-471-0641 or email us at orders@areyougame.com, and we'll correct the mistake immediately.

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How do I ship a product to more than one location?
If you are sending products to more than one location, simply press the "Add an Address" button on the CheckOut Page to list all your desired shipping addresses. You will then be able to designate individual shipping addresses for each product. You can even split quantities of a single product to different locations. These addresses will also be stored for registered customers so that you may reference them for subsequent purchases. Shipping and handling as well as associated sales tax will be applied to each location accordingly. You can even designate the delivery service and special messages for each location.

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Can I provide a gift note on my gift order?
Yes, you can! If you want to provide a note with your gift, just type it in the "Special Messages" box on your checkout form and we'll make sure it is included. Be sure to click on the "Don't Show Prices" box if you don't want the prices to appear on the packing slip.

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How can I contact you?
We'd love to hear about what you like and ways we can do a better job in bringing our games and services to you. We have a variety of ways for you to get in touch with us.

By Phone:
From within the United States, you can call us at 1-800-471-0641. From outside the United States, you can call us at 415-503-0092.

By email:
You can also send us inquiries via email to orders@areyougame.com.

By Fax:
Fax to 415-503-0085.

By Mail:
AreYouGame.com
2030 Harrison Street
San Francisco, CA 94110

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