Frequently Asked Questions
How safe is it to order online?
How do I track an order I already placed?
How do I find a gift for a friend or relative?
How do I find a specific game or puzzle I want to order?
Do you deliver to international locations?
What forms of payment do you accept?
How do I report a problem with an order?
How do I ship a product to more than one location?
Can I provide a gift note on my gift order?
How can I contact you?
How
safe is it to order online?
AreYouGame.com wants you to have the same confidence shopping online with us as
you do with any other credit card purchase. That's why we use the most advanced
Secure Sockets Layer (SSL) technology to encrypt information like your credit
card number. SSL will encrypt your card number into a 128-character block that
only our server can decode. SSL is supported by all major browsers including Microsoft
Internet Explorer (2.1 and higher), Netscape Navigator (2.0 and higher) and American
Online Browser (3.0 and higher). We are so confident of the safety of online
purchases through our site that we guarantee it! If you are still uncomfortable
ordering online, do not hesitate to contact us directly or use one of our alternate
ordering methods listed in our Ordering section. If you have
any questions regarding our security policies, please let us know at orders@areyougame.com.
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How
do I track an order I already placed?
The day following the shipment of your order, we will e-mail you a shipping
confirmation notice with the tracking number and website link to track the progress
of your package. As a registered customer, you can also view the status of your order directly on our website. If you haven't received a shipping confirmation within three
business days of placing your order, or if you notice a problem while tracking
your order with the link we emailed you, please contact us immediately at: orders@areyougame.com
or at our toll-free number: 1-800-471-0641.
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How
do I find a gift for a friend or relative?
Use our Gift Finder! At the top of every page you'll find a gift
button to help you find the right gift for any occasion. Simply click on the
package and enter the age range, interest, and/or game type that match what you are
trying to find. We'll do the rest. You can also check out the promotions we're
offering or visit our "Familiar Favorites", a selection of games brimming
with your favorite characters and themes. Look in our "Age Categories"
where we've chosen games that we think best fit these particular age groups.
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How
do I find a specific game or puzzle I want to order?
We offer a variety of ways to find the perfect item.
Games and Puzzles
Catalog
If you want to see our entire catalog, click on any of the tabs at the top of the page (Games, Puzzles, Fun Stuff). From there, you can find board
games, jigsaw puzzles, brain teasers, Colorforms®, and much more that are currently
available on our website.
Familiar Favorites
Features games brimming with your favorite characters and themes.
Interests
If you are looking for games that test your skills, spark your creativity, and
focus on subjects that interest you, then this is the area for you!
Ages
We invite you to take a look at some of the games we think best fit these particular
age groups.
Key Word Search
If you still can't find what you want, enter what you're looking for in the
Key Word Search and we'll show you what we've got. Select "Any Word"
to find products containing any of the desired words in the title, manufacturer
name, or descriptions of the product. Choose "All Words" to find products
containing all of the selected words, or "Phrase" to find all products
with an exact match.
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Do
you deliver to international locations?
We do not currently ship to international addresses. You can order online from
anywhere in the world, but you must have a U.S. delivery address. We do deliver
to APO addresses.
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What
forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express for credit card payment.
If you want to order by mail, you can also pay by money order in U.S. dollars.
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How
do I report a problem with an order?
If you received wrong, incomplete, or damaged goods, please let us know immediately.
We want to make sure that you get exactly what you ordered and that it is delivered
properly. You can call us at 1-800-471-0641 or email us at orders@areyougame.com,
and we'll correct the mistake immediately.
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How
do I ship a product to more than one location?
If you are sending products to more than one location, simply press the "Add
an Address" button on the CheckOut Page to list all your desired shipping
addresses. You will then be able to designate individual shipping addresses
for each product. You can even split quantities of a single product to different
locations. These addresses will also be stored for registered customers so that
you may reference them for subsequent purchases. Shipping and handling as well
as associated sales tax will be applied to each location accordingly. You can
even designate the delivery service and special messages for each location.
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Can
I provide a gift note on my gift order?
Yes, you can! If you want to provide a note with your gift, just type it in
the "Special Messages" box on your checkout form and we'll make sure
it is included. Be sure to click on the "Don't Show Prices" box if you don't want the prices to appear on the packing slip.
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How
can I contact you?
We'd love to hear about what you like and ways we can do a better job in bringing
our games and services to you. We have a variety of ways for you to get in touch
with us.
By Phone:
From within the United States, you can call us at 1-800-471-0641. From outside
the United States, you can call us at 415-503-0092.
By email:
You can also send us inquiries via email to orders@areyougame.com.
By Fax:
Fax to 415-503-0085.
By Mail:
AreYouGame.com
2030 Harrison Street
San Francisco, CA 94110
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