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Privacy Policy
Security Statement
Satisfaction Guarantee

AreYouGame.com Privacy Policy

Our Commitment To Privacy
AreYouGame.com is committed to protecting your privacy. We use the personal information you give us, such as your billing, shipping and e-mail addresses, to process and keep you informed of your order. We do not share this information with outside parties except to the extent necessary to complete that order. We will not sell, trade, rent or give away your personal information to anyone.

The Information We Collect
This notice applies to all information collected or submitted on the AreYouGame.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information


On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number


How We Use Cookies
AreYouGame.com uses a feature of your Web browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your Web browser places on your computer's hard drive. We use these cookie files to track your clicks as you go through our site, to keep track of items you put into your shopping cart, to tell us whether you have visited AreYouGame.com previously, and to help us determine whether you came to AreYouGame.com from a particular Internet link or banner advertisement. AreYouGame.com does not and cannot use cookies to retrieve personal information about you from your computer.

The Way We Use Your Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. If you make a purchase with us, we will also send you a copy of our newsletter. If you do not wish to receive any mailings from us please contact us at unsubscribe@areyougame.com and we will promptly remove you from our mailing list.

On occasion, AreYouGame.com may share non-personal, summary information regarding our customers with unrelated third parties (for example, the number of registered users). However, AreYouGame.com will not share any personal information about any particular customer with unrelated third parties.

Finally, AreYouGame.com will not sell, rent, loan, or transfer any personally identifiable information provided to us online in ways unrelated to the ones described above. If we change our privacy policy, we will notify you via e-mail and provide you with the opportunity to opt out before the transfer of information.

Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How Can You Access or Correct Your Information
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error or by accessing your account through our registered user log in screen. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
If you have any questions, concerns, or comments regarding our privacy statement, do not hesitate to contact us. We can be reached by phone at (800) 471-0641, by e-mail at privacy@areyougame.com, or you may write us at:

AreYouGame.com
Customer Service
2030 Harrison Street
San Francisco, CA 94110

AreYouGame.com Security Statement

Security
AreYouGame.com wants you to have the same confidence shopping online with us as you do with any other credit card purchase. That's why we use the industry standard Secure Socket Layer (SSL) encryption to protect information like your name, address and credit card number. We are so confident of the safety of online purchases through our site that we guarantee it! If you are still uncomfortable ordering online, do not hesitate to contact us directly or use one of our alternate ordering methods listed in our Ordering section. If you have any questions regarding our security policies, please let us know at security@areyougame.com.

Credit Card Safety Guarantee
Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, in the event of an unauthorized interception and use of your credit card, your liability is limited to $50 no matter how much is charged to your account. If your credit card provider does hold you liable for any part of this $50, we will cover the entire liability for you, up to the full $50.

We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at AreYouGame.com. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To learn more about the Fair Credit Billing Act, click here.

Satisfaction Guarantee

We want to make returns as easy as possible. If you are not happy with your purchase, you may return unused merchandise in undamaged packaging within 30 days of receiving the order. Carefully re-package any item you want to return and ship to the following address:
AreYouGame.com
Returns Department
5585 E. Raines Rd.
Memphis, TN 38115
Please include your name, order number and the desired action. You may choose:
  • Store Credit - Please include an email address where we can send your credit code
  • Refund - Credit card on file will be credited
Please note that you may need to file a claim with the return carrier if the package is damaged upon receipt.

For Your Refund
If you choose a refund, upon receipt of the item, we will reimburse you for the amount that applies to the item(s) along with any applicable sales tax. Shipping and handling charges will not be reimbursed unless the return is a result of our error or the product is defective. If you refuse delivery of an order, we will deduct the return shipping charge from your refund. If you are missing any parts, please call 1-800-471-0641 to request the missing parts instead of returning the entire order.

During the Holiday Season, we extend our 30-Day Return Policy to cover any gifts that might be ordered. Orders placed from November 8th through December 31st may be returned until January 31st.


 


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